Frequently Asked Questions


It's simple, just like any other advertising expenses we are paid a fee from the apartment community's advertising budget.

Absolutely not. (UNDER FEDERAL FAIR HOUSING ACT MULTIFAMILY HOUSING PROVIDERS CANNOT LIMIT/MODIFY AVAILABLITY, SPECIALS OR PRICES)  Which means no matter how you were referred, with or without using an apartment finding service, the apartment's quoted prices/specials/availability will be the same. 

Our incentive is separate from any promotions that the apartment complex is currently offering. The apartment management company pays apartment locators from their advertising budget, therefore you move for free or receive a substantial cash rebate from us plus you also qualify for any specials, discounts, coupons, or promotions that the apartment complex offers!

There are no pages of fine print to avoid what we advertise. In order for you to qualify for your Free Move or Cash Back, you must satisfy the following criteria:

  • You must not have visited the property prior to registering on UMoveFree/FreeCityMove.com.
  • You must have found out about the apartment from one of our agents.
  • You must notify your agent prior to visiting communities, so that in the event a community requires pre-registration or escorting you to the property, the agent is capable of fulfilling this requirement. (UNDER FEDERAL FAIR HOUSING ACT MULTIFAMILY HOUSING PROVIDERS CANNOT LIMIT/MODIFY AVAILABLITY, SPECIALS OR PRICES) That means no matter with or without using an apartment finding service, the apartment's quoted prices/specials/availability will be the same as whomever just walked in before you.
  • You must list agent's name and company on the Guest Card and Rental Application. This MUST be done in order to receive the free move or cash back rebate.
  • You must not be moving from a sister property.
  • You must not be transferring (on-site transfer) from within the same property.
  • You must sign at least a 12-month lease to be eligible for any incentive.
  • Your rental rate must be at least $800. If less than $800, you will be eligible for a reduced cash back rebate ($75.00) or a reduced moving credit/free move offer ($75.00).
  • You must not break your lease and stay current on rent payments.
  • If the referral fee from the participating community is below our minimum requirements, we reserve the right to offer a reduced cash back rebate.

Once you have an approved lease application and have reported your lease details to us. Your agent will then fax over a Lease Confirmation to the apartment community that will need to be signed by an on-site leasing agent or property manager and sent back to us. Once verified, we will contact you to schedule your move or cash back rebate.

Requests should be made at least 1-2 weeks prior to your requested move date and time. Schedules are set based on first come; first serve, in the order of received client move requests.

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